Return and Refund Policy

Thanks for shopping at Gemsatelier.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We are not responsible for lost or stolen articles. If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately. Please retain all packing materials unless instructed otherwise by Gemsatelier. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Gemsatelier will not be responsible for lost or damaged returned shipments.

Non-Refundable Items Engraved jewellery items other than rings may not be returned. All Gemsatelier engraved rings may be returned for credit, however engraving fees are non-refundable. Special orders are final sale and are not eligible for return. Returns without a Gemsatelier return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2 weeks, depending on your card issuer's policies.

Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us.